Team Leader, Operations

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Maintain expert level knowledge and assigned products and services, complete all required training and certifications.
• Monitor customer issue trends, volume spikes, and case inventory.
• Lead daily team huddle and communicate operational updates.
• Conduct effective coaching and feedback sessions; manage follow-up actions.
• Ensure timely completion of compliance training and phishing exercises for self and team.
• Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly.

Key skills & knowledge:

• Expert level proficiency in web-based (internet) skills.
• Strong time management skills.
• Critical and strategic troubleshooting skills.
• Proficiency in Microsoft Office and related applications
• Strong attention to detail and organizational skills
• Professional demeanor and respect for colleagues and customers
• Ability to collaborate effectively with internal teams and B2B Service Directors
• Capable of multitasking and leading in a dynamic, team-oriented environment.
• Demonstrates success in high-pressure, fast – paced settings, and frequent changes deemed by the business and product owners.

Educational Qualification : Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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