Team leader in bpo

As a Team Leader at Cogent E Services in Delhi, India, you will oversee a team of customer service representatives. Your responsibilities will include monitoring team performance, providing feedback, and training team members. You will also handle escalated customer interactions and ensure compliance with company policies. Additionally, you will analyze performance metrics, generate reports, and implement strategies for improvement. Key Responsibilities: - Manage and supervise a team of customer service representatives - Monitor team performance, provide feedback, and offer training - Handle escalated customer interactions - Ensure adherence to company policies and procedures - Create reports, analyze performance metrics, and implement improvement strategies Qualification Required: - Demonstrated team management and leadership skills - Previous experience in customer service and client handling - Strong communication and interpersonal abilities - Effective problem-solving and quick decision-making skills - Proficiency in using data analytics tools for performance monitoring - Preferably experienced in the BPO industry - Fluency in English, Hindi, and other regional languages is advantageous - Bachelor's degree in any relevant field is desired As a Team Leader at Cogent E Services in Delhi, India, you will oversee a team of customer service representatives. Your responsibilities will include monitoring team performance, providing feedback, and training team members. You will also handle escalated customer interactions and ensure compliance with company policies. Additionally, you will analyze performance metrics, generate reports, and implement strategies for improvement. Key Responsibilities: - Manage and supervise a team of customer service representatives - Monitor team performance, provide feedback, and offer training - Handle escalated customer interactions - Ensure adherence to company policies and procedures - Create reports, analyze performance metrics, and implement improvement strategies Qualification Required: - Demonstrated team management and leadership skills - Previous experience in customer service and client handling - Strong communication and interpersonal abilities - Effective problem-solving and quick decision-making skills - Proficiency in using data analytics tools for performance monitoring - Preferably experienced in the BPO industry - Fluency in English, Hindi, and other regional languages is advantageous - Bachelor's degree in any relevant field is desired