Job
Description
Job Summary: We are seeking a highly motivated, empathetic, and results-driven Team Leader to lead and inspire a team of [e.g., Sales Executives, Customer Service Representatives, Production Technicians, IT Support Engineers] at our facility in Pimpri-Chinchwad. The Team Leader will be responsible for driving team performance, ensuring operational efficiency, fostering a positive work environment, and acting as a primary point of contact for their team members and management. The ideal candidate will possess strong leadership capabilities, excellent communication skills, and a commitment to achieving departmental and organizational goals. Key Responsibilities: 1. Team Leadership & People Management: * Lead, motivate, coach, mentor, and develop a team of [number] team members to achieve individual and team targets. * Conduct regular one-on-one performance reviews, provide constructive feedback, and identify training/skill development needs. * Monitor team attendance, adherence to schedules, and maintain discipline. * Foster a positive, collaborative, and high-performance work environment. * Address team member grievances, conflicts, and performance issues effectively and proactively. * Facilitate daily huddles or team meetings to communicate updates, targets, and address challenges. 2. Operational Oversight & Performance Management: * Monitor team performance against key performance indicators (KPIs) such as [e.g., sales targets, customer satisfaction scores (CSAT), first call resolution (FCR), production output, service level agreements (SLAs), project completion rates]. * Ensure strict adherence to company policies, procedures, and quality standards. * Allocate tasks, manage workflow, and prioritize activities to ensure efficient operations and timely completion of duties. * Identify process bottlenecks and recommend solutions for continuous improvement. * Handle escalated issues and complex customer/operational challenges that require a higher level of intervention. 3. Reporting & Analysis: * Collect, analyze, and interpret performance data to generate regular reports (daily, weekly, monthly) for management. * Identify trends, areas for improvement, and present actionable insights to enhance team productivity and efficiency. * Maintain accurate records related to team performance, attendance, and quality. 4. Communication & Collaboration: * Act as a primary communication bridge between management and the team, effectively cascading information, decisions, and feedback. * Collaborate effectively with other Team Leaders, Managers, and cross-functional departments (e.g., HR, Training, Quality Assurance) to ensure seamless operations. Specific Departmental Responsibilities (Customize this section based on your department): For BPO/Customer Service: Monitor call quality, manage call queues, handle critical customer escalations, ensure adherence to call scripts/protocols, manage shift rosters. For Sales: Drive sales pitch effectiveness, ensure lead conversion rates, manage pipeline, conduct sales training refreshers, analyze market trends. For Production: Oversee production line efficiency, manage quality checks, ensure adherence to safety protocols, manage raw material flow, report machine breakdowns. For IT/Technical Support: Oversee ticket resolution times, manage technical escalations, ensure adherence to troubleshooting protocols, conduct technical knowledge transfer sessions. For Operations/Logistics: Monitor dispatch/delivery schedules, manage inventory accuracy, ensure route optimization, oversee warehouse operations, handle vendor coordination.
