3 - 5 years

2 - 3 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

On-the-job Product Training of new joinees

Maintain MIS for Allocated Pool

  • Tracking Callers properly Inspire / motivate callers to achieve targets
  • Sending Pick-up files
  • Identifying critical cases and act accordingly
  • Prepare strategies for achieving Team targets
  • Coordinate with Collection agencies
  • Handling Escalation calls /agitated customers
  • Performance review of callers on daily weekly monthly basis
  • Plan for absenteeism in the team and ensure smooth work flow
  • Liaise between different departments KEY RESPONSIBILITIES

Preferred candidate profile

On-the-job training.

  • Performance Reporting
  • Maintaining MIS

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HDB Financial Services logo
HDB Financial Services

Financial Services

Mumbai

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