Team Leader

Role Overview:

Team Leader BNPL Process

Key Responsibilities:

• Lead and manage a team of BNPL executives to achieve business targets (sales, activations, or conversions).
  
• Drive performance through effective coaching, motivation, and monitoring of daily metrics.
  
• Ensure smooth execution of the BNPL process — from lead allocation and follow-up to conversion and customer activation.
  
• Analyze data and prepare performance dashboards to track productivity and KPIs.
  
• Collaborate with cross-functional teams (Credit, Product, Risk, and Customer Support) to ensure a seamless customer journey.
  
• Identify training needs and conduct regular knowledge and process enhancement sessions for the team.
  
• Ensure adherence to compliance, company policies, and regulatory guidelines at all times.
  
• Handle escalations and ensure timely resolution of customer or partner issues.
  
• Provide actionable insights to improve process efficiency and conversion rates.
  

Desired Candidate Profile:

• Graduate in any discipline (MBA preferred).
  
• 4–7 years of experience in telesales, inside sales, or operations, with at least 1–2 years in a team leadership role.
  
• Prior experience in

  BNPL, fintech, NBFC, or BFSI

  processes will be an advantage.
• Strong analytical, leadership, and communication skills.
  
• Proven track record of managing teams and meeting performance targets.
  
• Proficiency in MS Excel, CRM tools, and reporting dashboards.
  
• Ability to work under pressure and adapt to a fast-changing environment.