Team Leader

Key Responsibilities:

Team Management

-Supervise and guide a team of back-office executives handling health insurance operations.

-Allocate work, monitor productivity, and ensure timely completion of tasks.

-Conduct regular team meetings, training, and performance reviews.

-Operations & Process Management

-Oversee policy issuance, endorsements, claims processing, and renewal activities for health insurance customers.

-Ensure adherence to internal SOPs, regulatory norms, and service-level agreements (SLAs).

-Review daily reports, identify process gaps, and implement corrective actions.

Quality & Compliance

-Ensure all documentation and data entry are accurate and compliant with IRDAI regulations and
HDFC standards.

-Monitor audits and address discrepancies proactively.

-Maintain confidentiality of customer information.

Coordination & Reporting

-Liaise with other departments such as Sales, Underwriting, and Customer Service to resolve
escalations.

-Prepare and present regular MIS and performance reports to senior management.

-Support process automation and digital initiatives to improve efficiency.

Key Skills & Competencies:

-In-depth knowledge of health insurance products, policies, and claims.

-Strong leadership and team-handling skills.

-Excellent communication and interpersonal abilities.

-Good analytical and problem-solving skills.

-Proficiency in MS Office and back-office management systems.

Contact below

HR - ARYAN JANRAO

MOBILE - 9767553556

EMAIL-aryanj@eosglobe.com

HR MANAGER - PINKY YADAV

MOBILE NO - 7977519951

EMAIL - pinkyy@eosglobe.com