Team Leader

Role & responsibilities

• Manage operations is the main point of contact by engaging actively in day-to-day operations to understand the issues and provide solutions to the team to take full control of the operation
• Set expectations on task completion with team members and ensure tasks are completed prior to set deadlines as well as job accuracy maintained.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands, including coverage for absentees, if necessary, personally assist the team to perform/execute the orders to ensure coverage of service expectation due to unexpected volume surge or shortage of manpower; Plan vacation time to ensure minimal disruption to operations
• Maintain quality standards for export procedures, ensure SOP availability for all process and strictly adhere by the team and advice for improvement if required.
• Status tracking and monitoring: continuously monitor the export shipment and report irregularities
• Develop effective working relationships with Country Team, shipping line & Service providers.
• Responsible for accurate and timely freight handling of allocated operations activities for eg. Booking, BL, Documentation and Billing.
• Validate delivery of export documents such as Bill of Lading, Final documents to customer Commercial Invoice, Packing List, etc. are timely and accurate first time
• Manage common mailbox (i.e.: revert email, distribute email to relevant team members, etc.)
• Monthly volume report preparation, KPI report preparation, Non Conformance report preparation & Continuous Improvement program
• Drive discipline, Ensure compliance to all management operation KPI, Work related documents and company policies
• Any other related functions to shipments co-ordination and ad-hoc duties which are assigned by superior

Requirements

• 8yrs to 12yrs of Proven Experience
• Experience in Freight forwarding Sea Freight Operations
• Experience in Team Handling / People Management
• Experience in providing training and coaching the teams ensuring high levels of morale and motivation
• Fluently in using professional English (spoken and written) is essential for effective communication with international colleagues/ clients and carriers
• Strong IT skills in Ms Office- Excel, Word , Presentation. Etc.,
• Ensure compliance with all relevant regulations, safety standards, and company policies.
• Ability to cope with pressure and work to deadlines as to work independently
• Flexible about tasks and working hours