Team Leader - Call Center - RFB

Roles and Responsibilities

• Manage the overall running of the sales team
• Develop and implement strategic sales plans that expand a company s customer base and solidify its presence.
• Achieving growth and hitting sales targets by successfully managing the team and by assessing the teams strengths and weaknesses
• Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships
• Building and promoting healthy, long-lasting customer relations with existing and new supplier by partnering with them.
• Developing and implementing new sales initiatives, strategies and programmes to capture key demographics
• Liaise and develop professional relationships with regional Representatives and Executives
• Attend conferences and exhibitions when required to identify opportunities
• Manage the relationship with MOL to generate more opportunities
• Oversee planning for following years business plan
• Ensure event and courses are updated on divisional websites
• Manage relationships with internal and external stakeholders
• Assist in account management for industry suppliers
• Oversee financial invoicing for all department activities within the set budget
• To liaise with the Commercial Manager, Courses & Events Team Leader and colleagues where necessary to include plans to implement any proposed changes and improvements
• To undertake other duties as requested
• Manage budgets and update financial records

Job Requirement / Skills

• Time management and prioritizing workload
• Industry Knowledge and Experience desirable
• Working knowledge of Microsoft office
• Excellent organisational and time-management skills
• Excellent customer service skills
• People management skills
• Excellent oral and written communication skills
• Organisational skills and attention to detail
• Negotiation skills
• Presenting skills