Team Lead/Assistant Manager

Role Overview: As an International HR Service Specialist, you will be responsible for managing HR operations and shared services supporting international geographies. Your expertise in Workday, ServiceNow, and HR processes will be crucial in ensuring accuracy, compliance, and timely resolution of HR queries. Your exceptional attention to detail, communication skills, and ability to manage high volumes of tasks will contribute to the success of the HR operations. Key Responsibilities: - Employee Lifecycle Management: - Administer and close probation processes for new hires in Workday. - Maintain and update employee contract notifications. - Extend fixed-term contracts in compliance with policy requirements. - Letters & Documentation: - Generate, review, and deliver job change letters. - Proofread letters and ensure accuracy before sending to employees. - Create and manage compensation change letters. - Support generation of employee visa letters and reference letters. - Compensation & Benefits Processing: - Review and process shift allowance and on-call allowance requests. - Audit monthly data related to time off balances. - Manage employee time off requests and over-utilized time off processes. - Employee Support & Query Resolution: - Act as the first point of contact for employees, resolving HR queries via ServiceNow. - Review and process short-term leave certification forms. - Ensure timely resolution of employee queries with a focus on service excellence. - Quality, Compliance & Audits: - Conduct regular audits of HR data in Workday for compliance and accuracy. - Maintain a strong compliance mindset in handling employee records. - Provide timely reports and insights to HR leadership. Qualifications Required: - 5+ years of HR Operations / Shared Services experience supporting international geographies. - Strong expertise in Workday, ServiceNow, and HR processes. - Exceptional attention to detail, proofreading, and quality control skills. - Strong critical thinking, problem-solving, and decision-making skills. - Excellent written and spoken English communication skills. - Full-time MBA in HR or related field. Note: No additional details of the company were provided in the job description.,