Team Lead/Assistant Manager

ROLE : Team Lead/Assistant Manager ( CANDERE )

• Responsible for effectively managing the Sales and daily operations of the store in order to meet or exceed the business targets and profitability.

• Drive Sales plans, monitor and analyze the sales data in coordinate with the Sales Staff to ensure that the store targets are met.

• Monitor the financial performance of store against targets periodically, Develop and implement reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate.

• Ensure adequate level of staffing in the store and take appropriate action; accordingly, ensure that duties, responsibilities, and targets are cascaded appropriately and effectively monitored.

• Drive a culture of diversity, performance and transparency in the store

• Overseeing the store requirements, managing inventory, customer service issues etc.

Sales and Marketing:

• Responsible for Sales performance and growth by achieving monthly targets

• Maintain showroom presentation, and collaborate with the team to meet sales targets.

• Implementing activities as a part of brand building & market development effort through promotional schemes.

• Managing and motivating the team to increase sales and ensure efficiency;

• Analyzing sales figures and forecasting future sales;

• Analyzing and interpreting trends to facilitate planning

Customer Relationship Management:

• Handling customer centric operations & ensuring customer satisfaction by achieving service quality norms.

• Assisting customers in selecting jewellery, provide personalized service, and ensure smooth sales transactions.

• Attending to customers / clients concerns & complaints and undertaking steps for effectively resolving them.

• Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.

Key Skills:

• Strong leadership and team management skills

• Self-motivated with good communication.

• Computer operating knowledge with E-mail communication

• Knowledge of 'Point of Sale' system (POS)

• Customer Satisfaction and Customer Service skills with ability to build repo

• Attention to detail and problem-solving abilities

• Store Management experience mandatory

• Prior experience in the Retail or Jewellery industry is a plus

• Knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage