Team Lead

Job Description

Role & responsibilities Company: Vitality BSS Location: Mahape, Navi Mumbai Website: https://vitalitybss.com/ About Vitality BSS: Vitality is a leading provider of business support solutions for healthcare organizations in India and the USA. As one of the reputed names in the attorney support, medico-legal, medical billing, medical records review and teleradiology services our firm has the expertise to maximize revenue and reduce operating costs for different organizations in this field. Key Responsibilities: • Team Management & Operations o Oversee day-to-day operations for MT, MR, and Coding teams. o Ensure adherence to client-specific guidelines, productivity benchmarks, and quality standards. o Monitor team performance, allocate work effectively, and manage schedules to ensure timely delivery. o Provide coaching and mentorship to team members to build skills and improve efficiency. • Process & Performance Monitoring o Conduct regular audits and quality checks. o Identify areas of improvement and implement corrective actions or process enhancements. o Generate and analyze performance reports (TAT, accuracy, error trends) and present them to management. • Client Coordination o Act as a key point of contact for client communications including updates, escalations, and feedback. o Ensure timely communication of requests, deadlines, and any changes in process. o Maintain professional and effective client relationships. Desired Skills: • Leadership and team-building skills • Problem-solving and analytical mindset • Client-centric approach with adaptability to changing requirements • Ability to multitask and prioritize under pressure