Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Team Lead

Thinksynq Solutions

2 - 5 years

|

2 - 3 Lacs

Posted:7 hours ago| Platform:

Apply

Skills Required

team management escalation management client management team handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

L

Manage a team of 10-15 members, ensuring effective communication and collaboration among team members.
Handle client escalations in a timely and professional manner, resolving issues promptly to maintain high levels of customer satisfaction.
Oversee daily operations, including monitoring workloads, setting priorities, and providing guidance on project execution.
Develop strategies for improving team performance, identifying areas for growth and implementing changes as needed.
Ensure compliance with company policies and procedures while maintaining a positive work environment.

Preferred candidate profile

2-5 years of experience in BPO/Call Centre industry with expertise in handling teams effectively.
Strong understanding of client management principles and practices.
Excellent communication skills
Ability to manage conflicts resolution effectively through active listening, empathy, and problem-solving skills.

More Jobs at Thinksynq Solutions

L1 Technician

Chennai

Experience: Not specified

INR 1 - 2 Lacs

AM - Finance

Hyderabad

INR 5 - 6 Lacs

Financial Consultant/ Analyst

Chennai

INR 4 - 7 Lacs

Team Leader - Voice Process

Bengaluru

INR 3 - 3 Lacs

Executive - MIS

Chennai, Bengaluru

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Thinksynq Solutions

Technology Consulting

Silicon Valley

RecommendedJobs for You

Team Lead

33 Kuber Advisory India Llp

bengaluru

Team Lead

Eureka Outsourcing Solutions

thane

Team Lead

Square Business Services

raipur

Team Lead

hyderabad

Team Lead

CohnReznick Professional Services Pvt Ltd

chennai, tamil nadu, india

Team Lead

pune

Team Lead

Vishubh Integerated Solution

bengaluru

Team Lead

Thinksynq Solutions

chennai

Team Lead

Kayakalp Global

faridabad, haryana, india

Team Lead

Live Connections

hyderabad, telangana, india