Team Lead

Teleperformance (TP)

1 - 2 years

3 - 4 Lacs

goregaon mumbai (all areas)

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Skills Required

customer service good comm skills shrinkage aht csat attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage a team of customer service representatives to achieve targets such as AHT, Attrition, CSAT, Shrinkage, and other key performance indicators (KPIs).
Develop and implement strategies to improve team productivity, efficiency, and overall performance.
Conduct regular coaching sessions with team members to address areas of improvement and provide feedback on their progress.
Collaborate with other departments to resolve complex issues affecting the team's ability to meet KPIs.

Customer Service background required

Minimum 1 year on paper Team leader experience required

Day shift Domestic process background can be considered

Open to work in day rotational shift / 6 days working 1 rotational week off.

Job location: Mumbai - Goregaon

Intrested candidate can share your cv @shamina.sayyed@teleperformancedibs.com.

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