Team Lead

Job Description:

Exposure and knowledge of Finance - Equities market expecially Company Financials and Analyst and Broker Estimates

Lead a team of upto 15-20 team members

Review, drive and manage Client defined SLAs and internal metrics

Responsible for Production Management, gather, track and report productivity metrics

Analyze volume trends to understand the reasons for any peaks or valleys in work volume and manage resources accordingly

Participate in implementation of process improvement recommendations

Provide leadership, guidance and feedback on individual and team performance

Meet and exceed all performance thresholds

Compile performance reports and customer feedback, ensure timely receipt and action on customer feedback

Participate in various projects and continuous process improvement activities

Participate in Operations/Relationship calls

Responsible for team motivation, providing feedback, coaching and conducting reviews of analysts

Identify training needs, gaps for analysts and suggest soft skill/process specific trainings

Working knowledge of MS Office