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Saaki Argus And Averil Consulting
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Team Lead - Service Now

Team Lead - Service Now

Saaki Argus And Averil Consulting

8 - 12 years

|

30 - 32 Lacs

hyderabad chennai bengaluru

Posted:12 hours ago| Platform:

Apply

Skills Required

itsm tools servicenow itam itom csm itsm itil process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage ITSM processes using ServiceNow platform, ensuring compliance with ITIL best practices.
Lead a team of CSMs (Customer Success Managers) to deliver exceptional customer service and support.
Develop and maintain strong relationships with customers through regular communication, issue resolution, and proactive engagement.
Collaborate with cross-functional teams to identify process improvements and implement changes that drive efficiency gains.
Ensure seamless integration between different systems within the organization's ecosystem.

Desired Candidate Profile

8-12 years of experience in ITSM or related field; B.Tech/B.E. degree from any specialization.
Strong understanding of ITOM (Information Technology Operations Management), ITSM (Information Technology Service Management), ITIL processes, and Servicenow platform.
Proven track record of managing high-performing teams and driving business outcomes through effective leadership skills.

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Saaki Argus And Averil Consulting

Recruitment and Consulting

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