Team Lead

Greetings for the Day…!!!

We are looking for a Team Lead for one of our esteemed clients in Pune having experience into banking domain.

Exp: - 4 – 5 + years (Min 2 years as a lead on paper)

Location: Pune

CTC: Up to 10 LPA

Shifts: - Rotational (24 * 7)

Job Description: -

The Team Lead will be responsible for managing a team of customer service/operations executives handling banking processes (Voice / Non-Voice). The role involves driving team performance, ensuring compliance with regulatory guidelines, achieving SLA/KPI targets, and maintaining a high level of customer satisfaction

• Strong knowledge of banking operations (retail banking, credit cards, loans, payments, KYC/AML, or similar domains).

• Experience in managing a team in a BPO/Banking environment.

• Excellent communication, coaching, and conflict resolution skills.

• Team Management & Performance

• Lead, motivate, and manage a team of [15–20] associates in the banking process.

• Monitor and manage daily operations to meet process SLAs (AHT, Quality, CSAT, TAT, Accuracy).

*We are looking for candidates who can join us within 30 days*

Thanks & Regards,