Job
Description
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance. Purpose This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs and maximise customer satisfaction by ensuring that procedures and processes are adhered to. Key Missions We are hiring a Team Lead - Process Quality based at NSEZ, Noida . Roles & responsibilities: Leads or participates in regular reviews (with a quality focus) with relevant departments and teams (local and global) to improve business performance and consolidate customer feedback Ensures KPIs are established and monitored to meet the business targets Identifies opportunities to continually improve business performance supporting the continuous improvement efforts Maintains accurate and relevant reporting or documentation as required to include inspection reports and documentations, central reports, customer reports, department reports, quality documents, templates and business presentations Identifies and anticipates business risks Manages through local register, host, lead or participation in audits from internal or external organizations in the delivery of successful scheme/customer accreditations (PCI, ISO9001, CQM etc) Ensures that suitable inspections, audit and control activity is carried out by all levels of management and supervision in the delivery of business performance through use of the audit register Manages the tracking and resolution of all relevant customer complaints and non-conformances Supports the process owner in organizing cross-functional teams to investigate, identify root cause, implement and report on suitable corrective actions that will satisfy customer, third party or audit requirements Communicates effectively with customer, suppliers and other external bodies as required Supports the business to ensure teams are appropriately trained, skilled and motivated to perform to a high standard of delivery in line with quality systems and processes Owns responsibility for setting goals and objectives for team members for achievement of operational and inspection results Faces problems that are occasionally complex Ensures policies, practices and procedures are understood and followed by lower-level professionals, direct reports, customers and stakeholders Manages projects or processes Leads or hosts inspections, audits from external organizations and oversees the lower level quality employees in the delivery of successful scheme or customer accreditations Undertakes some people management activities with the support of a manager including coaching and reviewing the work of lower-level professionals Works independently with limited supervision Profile & Other Information Education qualification required: Engineering Degree in Mechanical or Industrial or Electronics or Plastic Technology Industrial Experience (desired or essential): 5 to 8 years of experience in related mass production is an advantage. Personal qualities: Problem-solving capabilities to create meaningful strategies to improve support quality. Excellent analytical and problem-solving skills with the ability to make data-driven decisions. Strong communication, leadership, and team management abilities. Knowledge of health, safety, and environmental regulations in the manufacturing industry
