Team Lead (Quality Assurance)

Job Description

About 1Lattice At 1Lattice , we are a business decision-support partner offering a comprehensive, tech-enabled services stack that includes data, research, and a global expert network. Our integrated product suite helps clients make smarter decisions—from input gathering to execution and measurement.We work with organizations across industries and geographies, solving complex business and organizational challenges through research-driven, actionable insights. Role Overview We are looking for a detail-oriented and proactive Quality Control Lead to oversee the quality assurance process for our research projects—both quantitative and qualitative. This role is crucial to ensuring our deliverables meet high standards of accuracy, consistency, and client expectations. Key Responsibilities Oversee the end-to-end quality check process across all research studies. Ensure projects meet internal and client-specific quality standards . Audit data collected through fieldwork, coding, and data entry for accuracy and consistency . Collaborate with project managers, field teams, and data units to identify and resolve quality issues . Create, update, and manage quality checklists and SOPs . Mentor and train junior quality team members for skill and performance improvement. Key Performance Indicators Data Accuracy: Ensure 98% accuracy in all reviewed datasets. Timely QC: Complete quality checks within 24–48 hours of data submission. Compliance: Maintain 95% adherence to internal and client-specific QC standards. Error Resolution: Address and resolve errors within 12 hours of escalation. Project Coverage: Review 100% of assigned surveys/projects on time. Training Impact: Conduct quarterly QC training sessions with at least 85% positive feedback . What We’re Looking For Experience in quality control within the market research or consulting space. Strong understanding of data validation techniques , especially for survey-based research. Ability to manage multiple projects with precision and within tight timelines. Excellent communication, collaboration, and problem-solving skills. Proficiency in Microsoft Excel and quality management tools.