Team Lead (Quality Assurance)

You are a detail-oriented and proactive Quality Control Lead at 1Lattice, responsible for overseeing the quality assurance process for research projects. Your role is vital in ensuring that deliverables meet high standards of accuracy, consistency, and client expectations. **Key Responsibilities:** - Oversee the end-to-end quality check process for all research studies. - Ensure projects meet internal and client-specific quality standards. - Audit data collected through fieldwork, coding, and data entry for accuracy and consistency. - Collaborate with project managers, field teams, and data units to address quality issues. - Create, update, and manage quality checklists and SOPs. - Mentor and train junior quality team members to enhance their skills and performance. **Key Performance Indicators:** - Data Accuracy: Maintain 98% accuracy in all reviewed datasets. - Timely QC: Complete quality checks within 24-48 hours of data submission. - Compliance: Uphold 95% adherence to internal and client-specific QC standards. - Error Resolution: Address and resolve errors within 12 hours of escalation. - Project Coverage: Review 100% of assigned surveys/projects on time. - Training Impact: Conduct quarterly QC training sessions with at least 85% positive feedback. You should have experience in quality control within the market research or consulting space, a strong understanding of data validation techniques (especially for survey-based research), the ability to manage multiple projects with precision and within tight timelines, excellent communication, collaboration, and problem-solving skills, as well as proficiency in Microsoft Excel and quality management tools.,