Team Lead - Operations

Job Description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. Role: Team Lead - Operations. Experience: 2-4 Years Location: Bangalore. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth! Key Responsibilities: Team Leadership: Lead, mentor, and inspire a team of Media Operations Executives/Ad Operations Executives to achieve team goals and objectives. Provide guidance, support, and regular feedback to foster professional growth and development. Client Engagement: Serve as the primary point of contact for key clients, ensuring high levels of satisfaction and retention. Collaborate with internal stakeholders to understand client needs, deliver customized solutions, and drive revenue growth. Campaign Management: Oversee the end-to-end execution of advertising campaigns, from planning and setup to optimization and reporting. Ensure campaigns are aligned with client objectives, delivered on time, and meet performance targets. Data Analysis and Insights: Analyze campaign performance data to derive actionable insights and recommendations for clients. Leverage data-driven strategies to optimize campaign performance, maximize ROI, and achieve client KPIs. Process Improvement: Continuously evaluate and refine operational processes to enhance efficiency, scalability, and quality of service delivery. Implement best practices and standard operating procedures to drive consistency and excellence across the team. Cross-Functional Collaboration: Collaborate with internal teams, including sales, marketing, product, and technical support, to address client needs and drive business growth. Provide input and feedback to inform product development and service enhancements. Performance Management: Monitor team performance against key metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed. Foster a culture of accountability, excellence, and continuous improvement within the team. Training and Development: Develop and deliver training programs to enhance team skills, knowledge, and capabilities in media operations, ad operations, and client management. Promote a culture of learning and professional development within the team. Key Qualifications: Bachelors degree or higher in any discipline. Excellent written and verbal communication skills. Minimum of 2+ years of relevant experience in media operations, ad operations, digital advertising, or related field with at least 2 years in a supervisory or leadership role. Proven track record of leadership and team management, with a focus on driving results and achieving targets. Deep understanding of advertising platforms, including Google Ads, Facebook Ads Manager, LinkedIn Advertising, etc. Strong analytical skills with the ability to interpret campaign data, identify trends, and optimize advertising strategies. Experience with CRM software, such as Salesforce or Microsoft Dynamics, is preferred. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and client needs. What s in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs. Important Note: An advance notice of 24 hours is required for withdrawing the candidacy before the Interview Process begins.