Team Lead

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Job Title: Team Leader Voice Sales Program

Location: Noida, Sector 63

Job Type: Full-time

Experience Required: Minimum 2 years as a Team Leader in a voice sales program

Job Summary:

We are seeking an experienced and performance-driven Team Leader to join our voice sales program. The ideal candidate should possess strong operational knowledge, excellent people management skills, and a passion for delivering outstanding customer service.

Key Responsibilities:

Lead and manage a team in a voice-based sales environment to achieve sales targets and KPIs.

Monitor team performance using key operational and sales metrics such as conversion rates, score calculation, parameters, ratings, and attrition rates.

Provide coaching and feedback to team members to enhance performance and career growth.

Drive customer satisfaction by ensuring adherence to service excellence standards.

Implement and support people management best practices.

Coordinate with operations and support teams to ensure smooth process execution.

Requirements:

Minimum of 2 years experience as a Team Leader in a voice sales program.

Thorough understanding of operations and sales metrics, including conversion rates, score calculation, ratings, and attrition.

Proven knowledge of customer care, sales processes, and customer service techniques.

Strong proficiency in MS Office (Excel, Word, and PowerPoint).

Preferred knowledge in Six Sigma (Green Belt), Lean methodologies, or related continuous improvement frameworks.

Excellent communication and leadership skills.

Preferred Skills:

Analytical mindset with attention to detail

Ability to work under pressure and meet tight deadlines

Strong organizational and time management skills