Team lead - Motherhub Operations

Job Title:

Location:

Job Purpose

The Team Lead – Motherhub Operations is responsible for supervising and coordinating day-to-day activities at the central hub, including dry processing, storage, and distribution. The role ensures smooth, safe, and efficient handling of products while maintaining high standards of hygiene, quality, and safety. The Team Lead supports operational execution, guides on-ground staff, ensures compliance, and reports key issues to the Hub Manager/Operations Manager.

Key Responsibilities

1. Dry Handling & Processing

• Supervise the receipt, storage, and processing of dry products as per food safety standards.
  
• Ensure proper handling, processing, packaging, and storage to maintain product quality.
  
• Support routine equipment checks and escalate any maintenance needs.
  

2. Quality Control & Compliance

• Ensure team follows all quality control protocols (HACCP, FDA guidelines, internal SOPs).
  
• Assist in conducting quality audits and inspections for product safety and shelf-life.
  
• Maintain hygiene and regulatory compliance across the hub.
  

3. Warehouse & Inventory Management

• Monitor storage, temperature control, and inventory rotation (FIFO).
  
• Track stock movement and support in preventing shortages or overstocking.
  
• Coordinate with procurement/logistics for timely replenishment.
  

4. Team Supervision & Training

• Supervise production operators, warehouse associates, and support staff.
  
• Provide on-ground training on hygiene, handling, equipment use, and safety.
  
• Monitor daily performance, provide guidance, and ensure shift discipline.
  

5. Supply Chain & Distribution Coordination

• Coordinate with logistics teams to ensure timely dispatch of products.
  
• Assist in optimizing delivery schedules to reduce delays.
  
• Ensure accurate documentation and handover during dispatch.
  

6. Health, Safety & Hygiene

• Ensure all team members comply with food safety, cleanliness, and safety protocols.
  
• Oversee cleaning and sanitation schedules for work areas and equipment.
  
• Escalate any hygiene, safety, or contamination-related issues immediately.
  

7. Cost & Resource Efficiency

• Support resource planning to reduce wastage and improve efficiency.
  
• Monitor usage of consumables and report any abnormal consumption.
  
• Assist in tracking basic operational metrics (production, waste, downtime).
  

8. Customer Order Support

• Ensure orders are processed correctly and dispatched on time.
  
• Support in resolving operational issues impacting order accuracy or quality.
  
• Work with internal teams to maintain product availability.
  

Qualifications & Experience

Education:

• Bachelor’s degree or diploma in Supply Chain, Food Science, Operations, Business, or related fields.
  
• Certification in food safety (HACCP/ISO 22000) preferred.
  

Experience:

• Minimum 1.5–3 years in motherhub operations, warehouse operations, or supply chain.
  
• Experience in team supervision within FMCG/dry/dairy operations is an advantage.
  
• Strong exposure to inventory handling and on-ground operations.
  

Skills:

• Strong team supervision and coordination skills.
  
• Good communication and problem-solving abilities.
  
• Basic understanding of KPIs, quality protocols, and safety standards.
  
• Ability to work under pressure and manage shift-based operations.
  

Work Environment

• Work inside an FMCG processing/warehouse facility.
  
• May require working in rotational shifts, weekends, or extended hours based on operations.