Team Lead

Lakkadhaara Furniture

5 years

0 Lacs

jaipur rajasthan india

Posted:16 hours ago| Platform:

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Skills Required

communication leadership management training metrics strategies crm

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Experience Required:

About the Role

Telecalling Team Lead

Key Responsibilities

Lead, mentor, and supervise a team of telecalling sales executives.
Ensure smooth day-to-day team operations and achievement of sales targets.
Monitor call quality, provide feedback, and implement training for team improvement.
Handle escalated customer queries with patience and professionalism.
Track performance metrics and prepare daily/weekly/monthly reports.
Motivate the team to deliver high levels of customer satisfaction and conversions.
Coordinate with management to align sales strategies with business goals.

Requirements

Graduate in any discipline (MBA preferred but not mandatory).
3–5 years of experience in telecalling/inside sales with at least 2 years in a leadership role.
Excellent English communication skills (spoken & written).
Strong interpersonal skills, patience, and conflict-resolution ability.
Ability to work under pressure while maintaining a calm and supportive environment.
Proficient in MS Office and CRM tools.

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