Team Lead Insurance Ops

As part of our team at the One Stop Assistance Platform, you will play a crucial role in managing the end-to-end claim settlement process with insurers and ensuring a seamless experience for our customers. Your responsibilities will include data management of claims, claims discrepancy management, and driving system/tech developments to enhance our services. You will be responsible for handling the intimation of claims to insurance companies, submitting claims at defined frequencies, and maintaining regular follow-up with insurers for document submission and settlement. Additionally, you will oversee claims reconciliation, verify customer documents, and facilitate approvals from insurance companies to ensure quick and hassle-free settlements. Collaboration with internal and external stakeholders will be key as you coordinate for discrepancy resolution and provide insights and domain expertise to the IT team for the development of new systems and portals to expedite claim processing. Based in Mumbai, we are looking for candidates with 3-6 years of experience in General Insurance claims management. A graduation degree is required, along with proficiency in MS Office, strong written and verbal communication skills, and a high level of empathy and listening skills. Your ability to engage with employees across levels, handle conflicts, and lead with a positive attitude will be essential for success in this role.,