Team Lead

We are currently hiring for Team Lead Role

Shifts timings:

24/7 Rotational Shifts

Week Off :

1 rotational week off

Role & responsibilities

• Ensure adherence to contractual Service Level Agreements (SLAs) by monitoring team performance and implementing corrective actions as necessary to meet targets.
• Analyze existing work practices, including systems and procedures, to identify areas for improvement and optimize team efficiency.
• Handle all team-related issues, including people management, conflict resolution, and administrative tasks, to maintain a productive work environment.
• Exhibit excellent leadership qualities to guide, motivate, and develop team members, fostering a culture of high performance and continuous improvement.
• Manage client expectations through exceptional English verbal communication skills, ensuring clear, concise, and professional interactions.
• Spearhead the team by setting clear goals, providing regular feedback, and facilitating training and development opportunities.
• Collaborate with cross-functional teams to address operational challenges and implement best practices.
• Prepare and present regular reports on team performance, including key metrics and improvement initiatives, to senior management.

• Experience in implementing process improvement initiatives to enhance overall team efficiency and productivity.
• Ability to adapt to a dynamic work environment, demonstrating flexibility and resilience in managing changing priorities and workloads.

Preferred candidate profile

• Minimum 2 years of experience as a Team Leader in Domestic voice process.
• Minimum of 5 years of work experience in Domestic Voice Program from premium contact centers.
• Graduate qualification.
• Excellent English verbal communication skills.
• Experience in a similar role within the fintech industry.
• Proficiency in data analysis tools to support process improvements

Transport :

Eligible post 10 pm for Home Drop.

If interested kindly share me the CV on akankhsas6@hexaware.com or else on my WhatsApp 8668329184.