5 - 8 years

4 - 5 Lacs

Navi mumbai

Posted:21 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are currently hiring for Team Lead Role

Shifts timings:

24/7 Rotational Shifts

Week Off :

1 rotational week off

Role & responsibilities

  • Ensure adherence to contractual Service Level Agreements (SLAs) by monitoring team performance and implementing corrective actions as necessary to meet targets.
  • Analyze existing work practices, including systems and procedures, to identify areas for improvement and optimize team efficiency.
  • Handle all team-related issues, including people management, conflict resolution, and administrative tasks, to maintain a productive work environment.
  • Exhibit excellent leadership qualities to guide, motivate, and develop team members, fostering a culture of high performance and continuous improvement.
  • Manage client expectations through exceptional English verbal communication skills, ensuring clear, concise, and professional interactions.
  • Spearhead the team by setting clear goals, providing regular feedback, and facilitating training and development opportunities.
  • Collaborate with cross-functional teams to address operational challenges and implement best practices.
  • Prepare and present regular reports on team performance, including key metrics and improvement initiatives, to senior management.

  • Experience in implementing process improvement initiatives to enhance overall team efficiency and productivity.
  • Ability to adapt to a dynamic work environment, demonstrating flexibility and resilience in managing changing priorities and workloads.

Preferred candidate profile

  • Minimum 2 years of experience as a Team Leader in Domestic voice process.
  • Minimum of 5 years of work experience in Domestic Voice Program from premium contact centers.
  • Graduate qualification.
  • Excellent English verbal communication skills.
  • Experience in a similar role within the fintech industry.
  • Proficiency in data analysis tools to support process improvements

Transport :

Eligible post 10 pm for Home Drop.

If interested kindly share me the CV on akankhsas6@hexaware.com or else on my WhatsApp 8668329184.

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Hexaware Technologies logo
Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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