Team Lead

A team lead is responsible for overseeing and managing a team of employees in a particular department or project. Their main role is to motivate and guide their team members to achieve their goals and meet the objectives of the organization.

Education:

• Undergrad/ Graduate

Roles and Responsibilities

• Should exhibit People Management Skills.

• Should be aware of the various Operations and Client Metrics.

• Strong analytical, solving skills with strong MS Excel skills.

• Needs to have the drive to achieve given targets.

• Process adherence (Check, analyze, Control & Improvement).

• Drive & adhere to Policies & Procedures.

• Should be well versed in coaching & providing feedback

• Basic exposure to excel.

• Good process knowledge and Good interpersonal skills

• Coaching and Training & Feedback and Performance Management skills
• Worked in an environment with CSAT as a client KPI
• Knowledge on quartile distribution and management

Skills:

• Setting goals and objectives for the team and ensuring that they are aligned with the organization's overall strategy.
• Assigning tasks to team members and ensuring that they are completed within the given deadlines.
• Providing guidance and mentorship to team members to help them develop their skills and reach their full potential.
• Facilitating communication within the team and with other departments or stakeholders.
• Managing conflicts within the team and resolving issues that may arise.
• Monitoring the team's performance and providing regular feedback to team members on their progress.
• Identifying areas where the team can improve and implementing strategies to enhance their performance.
• Collaborating with other team leads and managers to ensure that the organization's objectives are being met.

Abilities:

• Leadership:

  Should have strong leadership skills to guide and motivate team members to achieve their goals.

• Communication:

  Should be able to communicate effectively with team members, other departments, and stakeholders to ensure that everyone is on the same page.

• Time Management:

  Should have excellent time management skills to prioritize tasks, set deadlines, and ensure that team members meet their deadlines.

• Problem Solving:

  Should be able to identify problems and develop solutions quickly and efficiently.

• Decision Making:

  Should be able to make informed decisions based on the information available.

• Interpersonal Skills:

  Should be able to work well with others and build strong relationships with team members, other departments, and stakeholders.

• Adaptability:

  Should be able to adapt to changing circumstances and be flexible.

• Organizational Skills:

  Should have strong organizational skills to keep track of multiple projects, tasks, and deadlines.

• Technical Knowledge:

  Should have a deep understanding of the work being done by the team and the technical skills required to perform it.

• Mentoring and Coaching:

  Should be able to provide guidance and mentorship to the team members to help them develop their skills and reach their full potential.