Team Lead

As a Team Leader (Last Mile Hub Operations) at Ekart Logistics, you will be responsible for overseeing the overall Hub Operations to ensure adherence to operational standards. Your primary focus will be on ensuring customer satisfaction by promptly addressing and resolving customer escalations. It is essential to implement employee engagement initiatives and comply with the Zero Tolerance Policy. You will be accountable for preparing business dashboards, reporting them to the hub team and Area Manager, and managing budgeting and accounting tasks such as cash and Hub imprest expenses. Maintaining the cost per shipment within the budget to ensure profitable operations is crucial. Adhering to SOPs and service level agreements, coordinating with departments for compliance, and conducting team meetings to motivate and reduce attrition are key aspects of the role. As part of your responsibilities, you will fill gaps in employee headcount within the specified turnaround time, ensure proper training for team leaders and other hub team members, and focus on continuous improvement to reduce error rates in Operations Management. Safeguarding the safety of people, facilities, and shipments, as well as handling grievances and conducting open houses and meetings to identify gaps within the team, are also essential duties. The ideal candidate for this position should be a Minimum Graduate in any discipline with 1-3 years of experience in logistics, couriers, retail, FMCG, FMCD, or related industries. Only female candidates are encouraged to apply for this role. This is a full-time position based at Tiruppur, Salem, and Hosur. The benefits include cell phone reimbursement, health insurance, paid sick time, and Provident Fund. If you meet the qualifications and are passionate about leading a team towards operational excellence, we encourage you to submit your CV to sgurubalan.vc@flipkart.com or contact 6369254939 to express your interest in joining our team.,