Team Lead - Flight Operations

Indtex Solutions

5 - 9 years

3 - 6 Lacs

mumbai

Posted:None| Platform:

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Skills Required

air operations team leading travel process air ticketing amadeus airline process reservation travel agent activities

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities

Managing the complete operation team for Existing Offline retails, Online Retails. B2B and B2C and corporate ticketing.
Responsible and Accountable for the complete Functions under Operations which includes Ticketing, Invoicing, Quality Checks, In-house sales support for UK and Indtex reservation team, Queue distribution, Queue management, Dispatching and Fare filing for Air and Land contracts etc.
Manage all operational aspects of routine support functions through direct supervision & ensuring due personal involvement in relevant areas.
Involve in Escalation process to resolve issues with the Airline and Home and away team in Leicester where service levels are not met.
Maintain excellent relations with each domestic and International Airline sales team.
Maintain excellent relations with all the employees of Home and away UK team and internal sales team.
Involved in assessment of Service level achieved by the each staff in flight operations team and proposing improvement plans and assist the team in implementing such plans.
Lead, train and motivate the air ticketing team.
Assess & plan training requirements for Executives.
Stay updated on aviation industry trends and technologies.

Desired Candidate Profile

Bachelors degree in Travel & Tourism or related field.
Minimum 5 year of experience into Air Operations role.
Excellent knowledge of GDS systems - Amadeus/ Galileo/ Sabre etc.
Strong analytical and negotiation skills.
Ability to work well under pressure.
Strong customer service orientation.
Good leadership and communication abilities.
Open to work in UK Shift time.

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