Team Lead - Customer Service - BPO

You are seeking an experienced and dynamic Team Leader to oversee a team of customer service representatives. Your responsibility will be to ensure the efficient day-to-day operations of the team, drive performance, meet service level agreements (SLAs), and ensure high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of operations. - Lead, manage, and motivate a team of customer service agents to achieve performance targets. - Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement. - Handle escalated customer queries and resolve issues efficiently. - Ensure adherence to company policies, procedures, and quality standards. - Maintain and report on team KPIs and provide regular performance updates to management. - Facilitate training and development programs to enhance team skills and knowledge. Qualification Required: - Minimum 3 years of experience in BPO operations, with at least 6 months in a leadership role. - Strong communication and interpersonal skills. - Ability to work under pressure and handle multiple priorities. - Proficiency in MS Excel. - Ability to motivate, mentor, and guide a team towards achieving business goals. You are seeking an experienced and dynamic Team Leader to oversee a team of customer service representatives. Your responsibility will be to ensure the efficient day-to-day operations of the team, drive performance, meet service level agreements (SLAs), and ensure high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of operations. - Lead, manage, and motivate a team of customer service agents to achieve performance targets. - Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement. - Handle escalated customer queries and resolve issues efficiently. - Ensure adherence to company policies, procedures, and quality standards. - Maintain and report on team KPIs and provide regular performance updates to management. - Facilitate training and development programs to enhance team skills and knowledge. Qualification Required: - Minimum 3 years of experience in BPO operations, with at least 6 months in a leadership role. - Strong communication and interpersonal skills. - Ability to work under pressure and handle multiple priorities. - Proficiency in MS Excel. - Ability to motivate, mentor, and guide a team towards achieving business goals.