Team Lead - CRM

The role of a CRM Team Lead is the main string to keep the customers demands and business activities aligned.

• Develop & execute customer relationship management campaigns to increase customer loyalty.
• Prepare a set of universal customer relationship procedures & apply them at every level of the company
• Maintain smooth communication with customers and promptly reply to their queries
• Respond and resolve customer complaints quickly and efficiently
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
• Run effective promotional activities to optimize sales growth and customer retention
• Use existing customer data to gain new leads and potential customers
• Understand previous customer attitudes to better engage current customers
• Identify new and more cost-efficient communication channels with customers
• Identify the most efficient customer interaction approaches & prioritize them accordingly
• Keep customers updated about the latest collections & special offers in order to increase sales
• Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
• Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
• Notify admins and upper management about all the execution plans & required changes
• Monitor direct competitors of the company and find out how they handle customer relationships

Education

Software Skills-

Customer service Skills

Communication Skills

Analytical Skills

Negotiating & Convincing Skills

Team Handling / Team Player Skills