Team Lead, Content Quality Monitoring

We are hiring a Team Lead to manage our Content Quality Monitoring team. You will lead a group of technical associates, drive the resolution of critical data pipeline escalations, and serve as the main point of contact for clients.

Job Title:

Location:

Experience

About the Role:

We are hiring a Team Lead to manage our Content Quality Monitoring team. You will lead a group of technical associates, drive the resolution of critical data pipeline escalations, and serve as the main point of contact for clients. This is a hands-on leadership role perfect for a problem-solver who thrives in a fast-paced environment.

Key Responsibilities:

• Lead and mentor a team of technical support associates in a 24x7 shift environment.
• Manage critical technical incidents and escalations, ensuring resolution within SLAs.
• Act as the primary On-Call POC for client stakeholders and cross-functional teams.
• Oversee database management, troubleshooting, and incident management processes.
• Analyze operational metrics (Productivity, Quality, FRT) and drive team performance.
• Develop SOPs, conduct training, and ensure excellent documentation.

Must-Have Skills & Experience:

• Proven experience as a Team Lead in a technical support or incident management role.
• Strong troubleshooting skills and knowledge of

  Hume

  .
• Hands-on experience with

  SQL, Databases, and Spreadsheets

  .
• Knowledge of a programming language.
• Excellent communication and client management skills.
• Openness to work in a 24x7 shift environment.