Team Lead

OPENING FOR TEAM LEADER (CANDIDATE SHOULD BE FROM COLLECTION INDUSTRY ONLY)

About Collectius

Collectius is a trusted partner to banks and financial institutions in Asia with operations in Indonesia, Philippines, Singapore, Malaysia, Thailand, Vietnam and India. Our business is to purchase portfolios of consumer loans and recover them by supporting our customers to become debt free using the ''Collectius way of collection.'' We are offering a customer-centric approach and operate a data-driven collection platform powered by digital first communication. Collectius is bringing foreign direct investment, providing employment opportunities and high-quality training of its staff. Collectius is funded by Stena, a Swedish shipping conglomerate and the largest ferry operator in the world, and Formica Capital, an investment company focusing on impact investments.

Overview

We are looking for a hands-on, proactive Team Leader who is enthusiastic about making a difference in an ever-growing organization and always hungry for growth! This role will report to the Operations Manager

JOB RESPONSIBILITIES:

• Responsible for the training, developing, mentoring and motivating a team to ensure that team members achieve their collections goals.
• Develops and maintains all relevant information to support daily, weekly and monthly performance monitoring through the use of Dynamics, MS Excel, and other platforms.
• Ensures that the team is compliance with the company policies and procedures.
• Monitors payment trends and evaluates impact to collections portfolio and relay these to management.
• Identifies challenges and strategies for Collections.
• Provides accurate information to support management decision making and business strategies
• Responsible for teams performance monitoring, regular capacity review, and operational support requirements for other functions.
• Provide regular coaching to all team members and monitor closely the low performers.
• Direct the development, execution and performance tracking of collections and recovery strategies to drive operational effectiveness and efficiency gains.
• Developing customer contact strategies focusing on segmentation to identify the best channel, time and frequency to engage with customers.
• Provide subject matter expertise in the development of collections models.
• Deliver recommendations to Senior Management to further optimize performance.
• Provide operations with recommendations on volume and resource allocation across queues and to ensure appropriate staffing levels based on expected volume levels.
• Regularly analyze key performance indicators (KPIs) and perform trend analysis to provide concise summaries and root-cause analysis of performance trends to senior management.
• Develop recommendations to improve performance, based on data-driven strategies.
• Oversee the execution of key projects for the business unit.
• Work with other Departments to represent Collections and support ongoing process improvements.
• Other duties assigned by Operations Manager.

REQUIREMENT

• Bachelors degree in any field
• Strong analytical skills and business acumen with experience in collections and operations for consumer portfolios
• With 3-5 years of Collections Management Experience
• Comfortable making decisions supporting change and recommending new approaches to the way we do business
• Proficient in MS Operating Systems and other office applications.

  DRA Is Mandatory

Walk-in Details: