621 Team Coaching Jobs - Page 24

Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tool...

Job Title: Team Leader BPO Location: Panchkula Job Overview: We are looking for a motivated and experienced Team Leader to manage and lead our BPO team based in Panchkula . The ideal candidate will be responsible for supervising daily operations, ensuring performance targets are met, and fostering a positive, high-performing work environment. Key Responsibilities: Team Management * Lead, coach, and motivate a team of customer support agents handling calls, chats, and emails. * Manage daily operations, including shift planning, workload allocation, and attendance monitoring. * Conduct regular team huddles, performance reviews, and one-on-one sessions. Performance & Quality Monitoring * Track,...

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and ...

Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tool...

Responsibilities: * Manage project timelines & deliverables * Collaborate with cross-functional teams * Ensure customer satisfaction * Foster team growth & development * Lead, coach & motivate team members

Team Leader would manage a team of Customer Service Associates in a voice based call center environment. TL would deliver on Team KPI's, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team.

Immediate Hiring for US Collections Process Location-:Noida Shift-: US shift Min 1 Yr Exp as US Collections Performance Management, Attrition and Shrinkage Call@9386581925 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 6 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9386581925 / 9953262467

DO NOT APPLY VIA NAUKRI W/App CV: 888-464-3032 Call 022-4614-1600 . 5+ yrs Exp in US TECH Process (Voice) - REQ 1 yr exp as TEAM LEADER On-Paper Inbound Tech Support Process Manage Processes Manage Team Client Comm Training Service Delivery Quality . Required Candidate profile DO NOT APPLY VIA NAUKRI W/App CV: 888-464-3032 - 5+ yrs Exp in US Tech Support Process 1 yr exp as TEAM LEADER Excellent Spoken & Written English Own Laptop + Wi-Fi Stable Career, No Gaps Age 26-35 yr Perks and benefits . Permanent WFH - Work from anywhere in India!! .

DO NOT APPLY VIA NAUKRI W/App CV: 888-464-3032 Call 022-4614-1600 . 5+ yrs Exp in US TECH Process (Voice) - REQ 1 yr exp as TEAM LEADER On-Paper Inbound Tech Support Process Manage Processes Manage Team Client Comm Training Service Delivery Quality . Required Candidate profile DO NOT APPLY VIA NAUKRI W/App CV: 888-464-3032 - 5+ yrs Exp in US Tech Support Process 1 yr exp as TEAM LEADER Excellent Spoken & Written English Own Laptop + Wi-Fi Stable Career, No Gaps Age 26-35 yr Perks and benefits . Permanent WFH - Work from anywhere in India!! .

TEAM LEADER || INTERNATIONAL BPO || BANGALORE || PUNE || MUMBAI On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - BANGALORE || PUNE || MUMBAI CTC - Up to 8LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Ove...

Job Title: Customer Service Team Lead Location: Bangalore Job Type: Full-time Department: Customer Service Reports To: Customer Service Manager / Operations Manager Job Summary: We are seeking a motivated and experienced Customer Service Team Lead to oversee our customer support team, ensuring outstanding service delivery and a high level of customer satisfaction. You will be responsible for mentoring team members, handling escalated issues, monitoring performance, and driving improvements in service quality. Key Responsibilities: Supervise daily operations of the customer service team to ensure service standards are met. Provide guidance, coaching, and support to customer service representa...

We are urgently hiring a Team Leader for International Voice Process. Job Title : Team Lead; Location: Bangalore Working Hours/ Days: 9 Hours / 5 Rational Days a Week Shift: Rotational Night shifts. Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goa...

DRole & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore - Hebbal Experience Required: 1 to 3 years Fluent in English (verbal and written) Senior Executive & SME can apply to Team Lead NOTE: Senior Executive can apply if you have around 2 Years of Experience means NOTE : Senior Executives and SME also can apply if you have NON-VOICE Email Chat Experience Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining ...

About The Role Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. About The Role - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state.

Criteria:- graduate only with min 2 years of experience as Team leader in international voice inbound customer service. min 2 years Salary:- negotiable if interested call sowmiya @ 8951638400 nor mail ur resume to- sowmiyaizeemanpower@gmail.com

DO NOT APPLY VIA NAUKRI W/App CV: 888-464-3032 Call 022-4614-1600 . 5+ yrs Exp in US TECH Process (Voice) - REQ 1 yr exp as TEAM LEADER On-Paper Inbound Tech Support Process Manage Processes Manage Team Client Comm Training Service Delivery Quality . Required Candidate profile DO NOT APPLY VIA NAUKRI W/App CV: 888-464-3032 - 5+ yrs Exp in US Tech Support Process 1 yr exp as TEAM LEADER Excellent Spoken & Written English Own Laptop + Wi-Fi Stable Career, No Gaps Age 26-35 yr Perks and benefits . Permanent WFH - Work from anywhere in India!! .

DO NOT APPLY VIA NAUKRI W/App CV: 888-464-3032 Call 022-4614-1600 . 5+ yrs Exp in US TECH Process (Voice) - REQ 1 yr exp as TEAM LEADER On-Paper Inbound Tech Support Process Manage Processes Manage Team Client Comm Training Service Delivery Quality . Required Candidate profile DO NOT APPLY VIA NAUKRI W/App CV: 888-464-3032 - 5+ yrs Exp in US Tech Support Process 1 yr exp as TEAM LEADER Excellent Spoken & Written English Own Laptop + Wi-Fi Stable Career, No Gaps Age 26-35 yr Perks and benefits . Permanent WFH - Work from anywhere in India!! .

Candidate should be currently working as a Team Leader on papers in an International Voice process. Work Location - Bangalore / Kolkata / Pune / Mumbai / Hyderabad Shift - US Shifts Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details for more details.

Openings in an international BPO company for the 1st Party Soft Collections process. It is an international voice process.Handle soft collections calls and support the team in difficult cases loan application processing and related backend work Required Candidate profile Comfortable working in rotational night shifts and with rotational days off n loan application processing and related backend work Conduct quality audits any Query anisha@peshr.com/8652547205

Job Title: Team Coach Location: Ghansoli, Navi Mumbai Salary: Up to 45,000 In-Hand per month Shift: 24/7 (Rotational shifts, including night shifts) Job Summary: We are looking for a dynamic and experienced Team Coach to lead, mentor, and motivate our team to achieve operational excellence. The ideal candidate will have strong people management skills, proven team handling experience, and the ability to work in a high-paced 24/7 environment. Key Responsibilities: Lead, manage, and motivate a team to meet performance targets and KPIs. Provide regular coaching, feedback, and performance reviews to team members. Monitor daily operations to ensure efficiency, quality, and compliance with company...

Hiring for Deputy Manager Operations for an International BPO Salary-: Upto 13 LPA Shift-: Rotational One Side Cab Location-: Noida Minimum 2 Years exp as Assistant Manager or Deputy Manager & exp of Backoffice Process in International BPO Required Candidate profile Should have managed team of 50+ FTE's Knowledge of Attrition / Shrinkage calculation Performance Management / Team Management Call@9953262467 / 9205503253 email-:deepak.sharma@shadowplacements.com

Administratively manage a team & monitor their performance Motivate and recognize team members through implementation of the R & R programs Analyze various reports to enhance productivity Improve quality of service and increase client delight Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met). Rostering and Scheduling of agents as per Process requirement Provide end-to-end resolution by taking ownership and doing follow-ups To ensure required login hours of the team to meet the volume of work. To ensure all the members of the team are equipped well to handle customers queries. To meet the Team targets like AHT, Q...

Candidate should have team handling experience in US Healthcare for Provider Data Management process. Work Location - Hyderabad Shift - US Shifts Qualification - Graduate Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

Why this job matters The Software Engineering Specialist independently executes advanced activities to deliver the engineering strategy and roadmap that supports BT's commercial strategy through cross functional business partnering and the participation of a team that pursues innovation as well as engineering excellence. What youll be doing Design, Implementation & Maintenance of Cloud native web application; following software development lifecycles. Understanding CI/CD pipeline and VersionControl over Git. Knowledge to deliver in Agile Methodology. Ability to do deep dive on technical areas and get the best outcome out of technically challenging situations. Understanding of telecom domain ...

Educational Requirements MCA,MSc,MTech,Intergrated course BCA+MCA,Bachelor of Engineering,BCA,BTech Service Line Application Development and Maintenance Responsibilities Analyzing user requirements, envisioning system features and functionality.Design, build, and maintain efficient, reusable, and reliable Angular codes by setting expectations and features priorities throughout development life cycleIdentify bottlenecks and bugs, and recommend system solutions by comparing advantages and disadvantages of custom developmentContributing to team meetings, troubleshooting development and production problems across multiple environments and operating platformsUnderstand Architecture Requirements a...