Tax Senior Professional

3 - 6 years

11 - 15 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

relationship management automation assurance manager quality assurance project management consulting manager quality control ms office continuous improvement powerpoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for meeting contractual SLAs
Will be the first point of escalation
Adhere to practice protocols and other internal processes consistently
Be an integral part of the Global and/or Local Client Service Delivery team
Conduct complete review of client deliverables for quality assurance and ensure the team has adhered to the process protocols.
Handle escalations effectively
Develop a high level understanding of all the work streams of EMS and collaborate with different work streams as required by the business
Be involved in coaching, mentoring and guidance of the Advanced Analysts and Seniors in your team
Assist Managers/Sr Managers in managing clients/projects
Ensure that the work done is within the budget and deviations have valid reasons/explanations.
Leverage ideas from other engagements and experiences to enhance effectiveness of work, discuss with other Seniors on best practices to be implemented across all engagements
Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal
Focus on efficiencies and continuous improvement - challenge existing processes where inefficient or redundant
Should be able to proactively identify issues around quality of work, report and recommend solutions accordingly
Take ownership for quality delivered within the team
Foster collaboration and constructive communication within the team
Owns client relationships, connecting the services and providing solutions that take into account all aspects of service delivery to the client
Seek opportunities to diversify client load and exposure to different teams
Actively participate and represent your team in meetings and provide suggestions on best practices to be implemented across EMS
Owns timelines around deliverables
Should be able work in a team and also spearhead the team
Spearhead in training and coaching team members
Succession planning
Manage conflicts effectively
Assess, appraise and help our professionals achieve their potential

Skills and attributes for success

Strong in MS Excel - Competent with using spreadsheets for data manipulation and review
Good knowledge of other MS Office applications especially MS Word and MS PowerPoint
Technically versatile and able to work with data from various sources of various complexity and formats

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