At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The OpportunityWhen you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.As part of the Application Support team you will provide hands-on technical support and take ownership of the end-to-end management of Tax applications hosted on Azure. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff while maintaining project success and upholding standards. This role offers the chance to work closely with users, operations teams, and developers, fostering collaboration and communication across global teams to enable seamless support and knowledge continuity.
Responsibilities
- Provide hands-on technical assistance for Tax applications on Azure
- Oversee the overall management of application support processes
- Lead and mentor team members to enhance their skills and performance
- Collaborate with users and operations teams to promote clear communication
- Drive project success by establishing clear objectives and timelines
- Foster a culture of teamwork and knowledge sharing across global teams
- Maintain adherence to quality standards in deliverables
- Identify and implement enhancements in support processes
What You Must Have
- Bachelor's Degree
- 5 years of experience in hands-on application support and management
- Oral and written proficiency in English required
What Sets You Apart
- Experience with Azure cloud platforms
- Skilled in scripting and automation
- Understanding of ITIL processes
- Experience mentoring junior engineers
- Exceptional written and verbal communication skills
- Familiarity with CI/CD pipelines
- Knowledge of Identity Management principles
- Participation in on-call support rotation
