Talent Development - Assistant Manager

Greetings from Access Healthcare Services,

Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from the US, India and the Philippines, and our 27,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, we support over 300,000 physicians, serve 80+ specialties, process over $ 70 billion of A/R annually, and ascribe medical codes to over 30 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit https://www.accesshealthcare.com

Position Overview:

The Assistant Manager Talent Development will play a key role in designing, implementing, and managing learning and talent development initiatives across the organization. This role will partner with the Manager and the Business leaders to deliver high-impact programs that enhance leadership, behavioral, and professional skills, while ensuring alignment with organizational goals and talent strategies.

Key Responsibilities:

Learning & Development Strategy:

• Conduct training need analysis through assessments, performance reviews, and consultation with stakeholders.
• Apply instructional design models (ADDIE, Blooms Taxonomy, 70-20-10) to create structured learning experiences.
• Create, Design and Deliver content for classroom, virtual, and digital learning formats (facilitator guides, participant workbooks, e-learning modules, videos, job aids).
• Ensure learning programs are interactive, engaging, and aligned with adult learning principles.
• Curate external content and blend it with custom solutions for organizational relevance
• Support the design and execution of the talent development roadmap aligned to business priorities.

Program Management:

• Manage end-to-end execution of learning initiatives.
• Oversee leadership development, functional training and employee development programs.
• Track participation, engagement, and outcomes of programs to ensure effectiveness.
• Maintain and manage training records, reports, and dashboards for leadership review.

Team Engagement & Collaboration

• Oversee day-to-day activities of the Talent Development team (trainers, coordinators, content developers).
• Ensure alignment of team tasks with the organizations L&D strategy.
• Identify upskilling needs for the team and create development plans.
• Set performance goals for trainers and coordinators aligned with learning outcomes.
• Conduct performance discussions, share feedback, and recognize achievements.
• Optimize training calendars, trainer utilization, and participant scheduling.
• Collaborate with the Reporting Manager to refine strategies for improving training effectiveness.

Facilitation & Coaching:

• Facilitate learning programs for managers and employees across behavioral, leadership, and soft skills.
• Provide coaching and support for high-potential employees and leaders.

Measurement & Reporting

• Evaluate training effectiveness through feedback, assessments, and business impact metrics.
• Generate reports for leadership to track ROI of talent initiatives.
• Communicate with external consultants and vendors for specialized interventions.

Continuous Improvement

• Stay updated on latest learning technologies, leadership trends, and industry best practices.
• Recommend innovations to enhance employee learning experience.

Qualifications & Experience

• Masters/Bachelors degree in any or related field.
• Candidate must be based out of Chennai and must know the local language.
• 7-8 years of experience in Learning & Development, Talent Management, or Organizational Development.
• Knowledge in instructional design, learning methodologies, and talent development practices.
• Proven facilitation skills with experience in delivering programs for managers/leaders.
• Experience with LMS platforms, e-learning tools, and digital learning solutions.
• Certification in coaching, psychometric tools, or leadership programs (preferred).

Thankyou

Nandhini

nandhinik.outsource@accesshealthcare.com