Talent Acquisition Specialist- BPO Hiring

Talent Acquisition Specialist BPO Hiring

Job Summary

The Talent Acquisition Specialist is responsible for end-to-end recruitment for BPO (Business Process Outsourcing) roles, including volume hiring for voice and non-voice processes. This role focuses on sourcing, screening, and onboarding candidates while meeting tight hiring targets and ensuring a positive candidate experience.

Key Responsibilities

• Manage

  end-to-end recruitment

  for BPO roles (Customer Support, , Back Office, Chat/Email Support, etc.)
• Handle

  bulk and lateral hiring

  for voice and non-voice processes
• Source candidates through

  job portals, social media, referrals, walk-ins, and vendor partnerships

• Screen resumes and conduct

  initial HR interviews

• Coordinate with

  operations and hiring managers

  to understand manpower requirements
• Schedule and manage

  interviews, assessments, and follow-ups

• Ensure

  daily, weekly, and monthly hiring targets

  are met
• Maintain accurate

  candidate data and recruitment trackers

• Manage

  offer rollouts, documentation, and onboarding coordination

• Build and maintain a strong

  talent pipeline

• Ensure compliance with company policies and recruitment standards
  
• Promote employer branding and maintain a positive

  candidate experience

Required Skills & Competencies

• Strong knowledge of

  BPO hiring processes

• Excellent

  communication and interpersonal skills

• Ability to handle

  high-volume hiring

• Familiarity with

  ATS and job portals

  (Naukri, Indeed, LinkedIn, etc.)
• Strong

  negotiation and closing skills

• Ability to work in a

  fast-paced, target-driven environment

• Good organizational and time-management skills
  

Qualifications

• Bachelor’s degree in

  Human Resources, Business Administration, or related field

• 1–5 years of experience

  in BPO/volume hiring (experience may vary by level)
• Experience hiring for

  voice/non-voice/international processes

  is a plus

working hours- 11 am to 8 pm

Key Performance Indicators (KPIs)

• Number of hires per month
  
• Time-to-hire
  
• Offer-to-join ratio
  
• Candidate quality and retention