Sales process with a leading BPO Day shift (9.30 am - 6.30 pm) 6 Days working salary bracket(22000- 35000) Huge incentives
Role & responsibilities PRIMARY DUTIES AND RESPONSIBILITIES Responsible for sales and relations with existing clients and new prospects Developing new revenue streams and to win exhibition sales through telesales and occasional meetings Sales Strategy and Planning Develop effective sales collaterals and presentations in cooperation with marketing; create marketing plans to ensure the position and image of the show. Supervise, evaluate and optimize annual, quarterly and monthly planning and operational process as well as monitor sales progress Coordinate with the Show Director on event programs and for all events related cost Develop and maintain prospects lists; undertake research and analysis on potential additional product profiles; develop innovative approach on E-Selling, phone Selling, personal visits of clients in consultation with the Show Director Prepare performance report update to the Show Director including timeline, milestone and gap analysis. Arrange proper administration of exhibitor bookings and submit regular reports to the Show Director including risk assessment Gain market intelligence through developing a close working relationship with major clients and use of related media Identify future growth areas and through analysis of data and market 2 intelligence report to Show Director Keep abreast of the industry and the competitive environment and to collaborate with the team in developing relevant show content and sales strategy Initiate and plan show visits both international and local and to attend competition events; Ensure practical travel costs; properly plan each visit to meet desired results; gain new ideas on venue, pavilion and stand set up and campaign techniques on new and key exhibitor sourcing Preferred candidate profile
Customer Support Executive Chat & Voice Job Summary We are looking for a Customer Support Executive to handle customer queries through chat and voice support . The role involves resolving customer issues, providing accurate information, and ensuring a high level of customer satisfaction through clear and professional communication. Key Responsibilities Handle inbound and outbound customer interactions via chat and voice calls Respond promptly to customer inquiries, complaints, and requests Provide accurate information about products, services, and company policies Resolve customer issues efficiently while maintaining a positive attitude Escalate complex issues to the relevant team when required Maintain proper records of customer interactions in CRM systems Meet quality, productivity, and customer satisfaction targets Follow company guidelines and standard operating procedures (SOPs) Required Skills & Qualifications Graduate / Undergraduate Good command of English (additional languages are a plus) Strong verbal and written communication skills Basic computer knowledge and typing skills Ability to multitask and work in a fast-paced environment Customer-focused attitude with good problem-solving skills Experience Freshers can apply Prior experience in BPO / Customer Support / Call Center is an advantage Work Conditions Rotational shifts Work from office 6 working days per week Key Competencies Active listening Patience and empathy Time management Team collaboration
It is a sales process in which you would be responsible to make outbound calls to customers and convince them to renew their subscription plans, It is a soft sales process. You would be following up with the customers related to issues if any related to product. Ensure high customer satisfaction. Preferred candidate profile Excellent English and Hindi Communication. Customer centric approach Good convincing skills. Its 6 days working process day shift salary 22000- 28000 Rs Incentives - up to 25000 Rs plz share cv on tarun.yadav@vertexgroupofcompanies.com
Talent Acquisition Specialist BPO Hiring Job Summary The Talent Acquisition Specialist is responsible for end-to-end recruitment for BPO (Business Process Outsourcing) roles, including volume hiring for voice and non-voice processes. This role focuses on sourcing, screening, and onboarding candidates while meeting tight hiring targets and ensuring a positive candidate experience. Key Responsibilities Manage end-to-end recruitment for BPO roles (Customer Support, , Back Office, Chat/Email Support, etc.) Handle bulk and lateral hiring for voice and non-voice processes Source candidates through job portals, social media, referrals, walk-ins, and vendor partnerships Screen resumes and conduct initial HR interviews Coordinate with operations and hiring managers to understand manpower requirements Schedule and manage interviews, assessments, and follow-ups Ensure daily, weekly, and monthly hiring targets are met Maintain accurate candidate data and recruitment trackers Manage offer rollouts, documentation, and onboarding coordination Build and maintain a strong talent pipeline Ensure compliance with company policies and recruitment standards Promote employer branding and maintain a positive candidate experience Required Skills & Competencies Strong knowledge of BPO hiring processes Excellent communication and interpersonal skills Ability to handle high-volume hiring Familiarity with ATS and job portals (Naukri, Indeed, LinkedIn, etc.) Strong negotiation and closing skills Ability to work in a fast-paced, target-driven environment Good organizational and time-management skills Qualifications Bachelor’s degree in Human Resources, Business Administration, or related field 1–5 years of experience in BPO/volume hiring (experience may vary by level) Experience hiring for voice/non-voice/international processes is a plus working hours- 11 am to 8 pm Key Performance Indicators (KPIs) Number of hires per month Time-to-hire Offer-to-join ratio Candidate quality and retention
Team Leader Customer Service (BPO | Blended Process) Job Summary: Manage a BPO customer service team handling voice and chat interactions to meet SLA, quality, and productivity targets. Key Responsibilities: Lead and monitor voice & chat agents Ensure SLA, AHT, CSAT, and quality compliance Handle escalations and client requirements Coach, train, and motivate team members Prepare shift and performance reports Requirements: BPO experience in voice & chat processes 1+ year experience as Team Leader/Senior Agent Strong communication and people management skills