Team Leader- Customer Service

2 - 7 years

3 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Team Leader Customer Service (BPO | Blended Process)

Job Summary:


Manage a BPO customer service team handling voice and chat interactions to meet SLA, quality, and productivity targets.

Key Responsibilities:

  • Lead and monitor voice & chat agents
  • Ensure SLA, AHT, CSAT, and quality compliance
  • Handle escalations and client requirements
  • Coach, train, and motivate team members
  • Prepare shift and performance reports

Requirements:

  • BPO experience in voice & chat processes
  • 1+ year experience as Team Leader/Senior Agent
  • Strong communication and people management skills

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