Talecaller

Position Overview:

As a Telecaller within the Sales Team at YESTE Migration & Education Consulting, you will play a crucial role in lead management and client engagement. You will be responsible for reaching out to potential clients, qualifying leads, nurturing relationships through regular follow-up calls, and supporting the Sales Executives in converting inquiries into successful clients.

Key Responsibilities:

Lead Engagement & Qualification:

• Contact prospective clients generated from various channels (social media, referrals, website inquiries, marketing campaigns, etc.).
• Qualify leads by understanding their requirements and assessing their potential for conversion.
• Identify and highlight positive leads for Sales Executives to pursue further.

Follow-up & Lead Nurturing:

• Make timely follow-up calls to prospective clients who have shown interest but not yet engaged.
• Reconnect with untouched leads and maintain engagement to create fresh opportunities.
• Record all interactions, feedback, and progress in the CRM system.

Sales Support:

• Transfer qualified leads to Sales Executives for consultations and closing.
• Provide accurate information about services, processes, and timelines at the initial stage of client contact.
• Maintain communication with clients until they are handed over to Sales Executives.

Customer Relationship Management:

• Build rapport with prospective clients through professional and empathetic communication.
• Handle client queries or concerns politely and escalate when required.
• Ensure client satisfaction and smooth handover of leads to the Sales Team.

Reporting & Coordination:

• Update and maintain daily call logs and lead status reports.
• Share timely updates with Sales Executives and Team Leads.
• Participate in team discussions to improve call strategies and lead conversion approaches.

Qualifications:

• Bachelor’s degree or diploma in any field (preferred but not mandatory).
• 0 – 1 year of experience in telecalling, lead generation, customer service, or sales support.
• Strong verbal communication skills in English and Malayalam (knowledge of Hindi is an added advantage).
• Familiarity with CRM tools or call-tracking systems is desirable.

Skills:

• Excellent communication and interpersonal skills.
• Persuasive and confident phone manner.
• Active listening and problem-solving ability.
• Strong time management and organizational skills.
• Target-driven and results-oriented mindset.

Personal Attributes:

• Positive attitude and willingness to take initiative.
• Patience and resilience in handling rejections.
• Team player with a collaborative approach.
• Professional, courteous, and client-focused.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person