Systems Engr II

Job Description

Principal Networks & Contact Links Internal Service Contract Support Specialist Operation Manager – Direct manager, first point of escalation. Service Operation Leaders – Delivers input (scope) and reviews pricing. CSS Contract Admin – Delivers initial kick-off and booking actions. Field Service Manager – First line for internal financial approval proposal. Service Contract Support Specialist Pole lead – Provides Pole specific directions. External None – In general the Service Contract Support Specialist has no direct customer contact. Supervisory Responsibilities None - In general role has no direct management towards direct reports. Geographic Scope & Travel Requirements 100% from Honeywell office, no work from home (unless special approval). Typically assigned to a particular pole, handling contracts within pole. Working hours related towards ‘opening hours’ within particular pole. Travel not required for primary task, on exception base for secondary tasks (e.g. training on location). Key Performance Measures Hold File performance Contracts not renewed on-time Quality of delivered output, in detail: Compliance to defined process (and tools). Quality of created Contract Booking Package (PSC). Quality of created Price Builder Files. Quality and completeness of handover package for booking towards the CSS Contract Admin organization.