Systems Engr II

Principal Networks & Contact Links

Internal

• Service Contract Support Specialist Operation Manager – Direct manager, first point of escalation.
• Service Operation Leaders – Delivers input (scope) and reviews pricing.
• CSS Contract Admin – Delivers initial kick-off and booking actions.
• Field Service Manager – First line for internal financial approval proposal.
• Service Contract Support Specialist Pole lead – Provides Pole specific directions.

External

• None – In general the Service Contract Support Specialist has no direct customer contact.

Supervisory Responsibilities

• None - In general role has no direct management towards direct reports.

Geographic Scope & Travel Requirements

• 100% from Honeywell office, no work from home (unless special approval).
• Typically assigned to a particular pole, handling contracts within pole.
• Working hours related towards ‘opening hours’ within particular pole.
• Travel not required for primary task, on exception base for secondary tasks (e.g. training on location).

Key Performance Measures

• Hold File performance
• Contracts not renewed on-time
• Quality of delivered output, in detail:
• Compliance to defined process (and tools).
• Quality of created Contract Booking Package (PSC).
• Quality of created Price Builder Files.
• Quality and completeness of handover package for booking towards the CSS Contract Admin organization.