Systems Engineer - UCC

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Technical Skills

• Strong knowledge of MTR and MS Teams Telephony.
• Experience with PowerShell scripting for MS Teams administration and automation.
• Experience managing and troubleshooting MS Teams, including voice configurations, integrations with telephony systems, and administering MS Teams policies.

Preferred Skills:

• Experience with MS Teams for meeting rooms & video conferencing along with video conferencing equipment (e.g. Neat Frames, Poly, Crestron, DTEN, and Cisco)
• Knowledge of Voice Telephony platforms (e.g. NICE CXOne and MS Teams)
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Understanding of ITIL processes and best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications, such as Microsoft Certified: Messaging Administrator Associate or Microsoft Certified: Modern Desktop Administrator Associate, are a plus.
• ITIL Certification is preferred.
• Minimum 3 years’ experience in IT industry in relevant area.

Responsibilities

• Provide Tier 3 operational support for MTR and Voice Telephony platforms, with a focus on MS Teams and NICE CXOne.
• Troubleshoot and resolve incidents related to UCC services and Voice Telephony, including video conferencing and call routing.
• Monitor and maintain the health and performance of UCC and Voice Telephony environments.
• Collaborate with Engineering teams for seamless integration of new services with existing systems.
• Develop and maintain documentation for UCC and Voice Telephony configurations, processes, and procedures.
• Stay updated on the latest features and best practices, while implementing security measures to ensure compliance with organizational policies.
• Participate in the planning and execution of meeting/conference rooms + MS Teams migrations, upgrades, routine maintenance, compliance audits and project activities.
• Conduct regular internal audits and assessments of the UCC + Voice Telephony environment to identify areas for improvement

About the Team

The Digital Workplace Services Operations Team works at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location lines).

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.