Systems Engineer

As an End User Support Engineer at our company, you will be responsible for providing technical support to end users, ensuring seamless operations and resolving a variety of issues related to EUC, software installations, and OS support. With a minimum of 2 to 4 years of experience in a customer-focused environment, you will play a crucial role in incident resolution, service requests, and problem-solving activities while adhering to agreed SLAs. Your key responsibilities will include responding to technical queries via email, managing operations delivery through team readiness, ensuring high business satisfaction, and addressing user tickets promptly. You will be expected to guide users in installing applications and peripherals, offering workarounds as needed, and possess strong customer service skills with a keen attention to detail. To excel in this role, you must have excellent communication and troubleshooting abilities, the willingness to work under pressure, and the confidence to challenge existing processes when necessary. Familiarity with modern ITSM tools, adherence to quality standards, and proficiency in documentation are also essential aspects of this position. By joining our team, you will be part of a dynamic environment that values continuous learning, innovation, and simplicity. Together, we strive to engineer experiences that create value for our global customers, contributing to the future of technology with passion and dedication. Join us on this exciting journey and be a part of building the digital transformation landscape with Sterlite Technologies Limited and STL Digital.,