9 Itsm Tool Jobs

Key Responsibilities: 4 - 6 yrs. Italian language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvemen...

As a Helpdesk Associate - ITSM at NTT DATA, your role will involve: - Coordinating with customers and stakeholders to gather necessary information and facilitate change request processing. - Collecting and analyzing data to support decision-making processes. - Ensuring adherence to standardized documentation requirements and procedures. - Managing change requests, ensuring compliance with defined processes and requirements. - Assisting in reviewing schedules of changes to identify conflicts and risks, and monitoring change requests for compliance. - Maintaining change logs, schedules, history, and documentation for network changes. - Representing changes in CAB meetings for approval. - Worki...

Req ID: 339502 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - L1.5 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade Working Knowledge of Operating Systems such as Windows 7 & 10 Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications Working knowledge of MS Office suite & Skype for business F...

Knowledge of GCP/Azure,Azure portal, GCP Console, ITSM tool, good to have certifications. Cloud portal navigation, Monitoring and alert handling, Basic VM operations (start/stop/reboot), Storage usage checks, Incident ticket creation and escalation, IAM role validation (read-only), Execution of SOPs, Basic log viewing, Backup job status check, Service health monitoring Show more Show less

The role of Manager Applications Support at UKG involves overseeing a team dedicated to resolving user-reported system issues, managing access requests, delivering service catalog offerings, and implementing operational system changes. You will collaborate with cross-functional teams to ensure timely issue resolution and enhance the user experience. As a member of the Corporate Applications leadership team, you will work on deploying system enhancements, maintaining quality standards, and focusing on timely issue resolution. Your responsibilities will include leading and mentoring a team of support specialists, providing feedback and guidance, developing training programs, and fostering a co...

As a Project Coordinator at Inspirisys in Chennai, you will play a crucial role in overseeing and coordinating IT projects to ensure their successful delivery within defined timelines, scope, and budget. With over 25+ years of experience and a strong focus on digital transformation, Inspirisys has established itself as a trusted partner for industry-leading OEMs, offering custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud Services, Banking, and Product Engineering & Development. Your responsibilities will include identifying, analyzing, and mitigating project risks, developing detailed project plans, defining project scope, and scheduling project timeline...

The IT Asset Manager is responsible for performing daily and long-term operational and strategic management of hardware and software. You will plan, monitor, and record hardware assets and/or software licenses to ensure compliance with vendor contracts using various software tools. You will apply a continuous improvement approach to enhance technology spending strategies and track company assets within the Configuration Management Database (CMDB) throughout their lifecycle. It is essential to ensure effective management of the CMDB and maintain accurate content. You will provide KPI/Metric information and standardized reporting on a scheduled basis, as well as unscheduled reporting as demand...

As an End User Support Engineer at our company, you will be responsible for providing technical support to end users, ensuring seamless operations and resolving a variety of issues related to EUC, software installations, and OS support. With a minimum of 2 to 4 years of experience in a customer-focused environment, you will play a crucial role in incident resolution, service requests, and problem-solving activities while adhering to agreed SLAs. Your key responsibilities will include responding to technical queries via email, managing operations delivery through team readiness, ensuring high business satisfaction, and addressing user tickets promptly. You will be expected to guide users in i...

* Graduates with Good communication skills * Experience in supporting Laptop /Desktop Users * Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8) * Should have knowledge on first level hardware and local network troubleshooting. * Troubleshooting of Browser related issues * Basic understanding of DNS/DHCP/Windows AD * Installation of software * Understanding of ITSM tool and ticket handling * Good communication skills * Good understanding of supporting Laptop /Tab/iPads as well. * Provide technical support to end users on their day-to-day activities * Monitor and perform the Compliance related activities and ensure the required compliance targ...