Systems Engineer

Systems Engineer - Laserfiche

As Systems Engineer for Laserfiche, you will be part of the CSC – CLS Technology Solutions Group team. The team provides daily application support to our international users and supports a range of 500+ actively used applications divided over 30+ jurisdictions. As Systems Engineer for Laserfiche you will provide daily support and improvement activities as well as being involved in a range of Projects ranging from small scale upgrades to integration and large-scale application improvements.

The position

CSC Systems Engineer for Laserfiche maintain and support our Global Laserfiche environment that our business users depend on. They are also involved in Projects to update, change, or implement Laserfiche components or enhancements for CSC. In this role you will need to have a good understanding of Laserfiche and all the technical components as part of the platform. Successful candidates will apply both functional knowledge and technical expertise to deliver the functionalities needed. Within CSC, you will get the opportunity to become an expert in Laserfiche and develop your skillset in multiple ways.

Your responsibilities

• In this function you ensure that Laserfiche is running optimally and is supported to a high standard.
• You understand, investigate, and solve complex and challenging technical problems.
• You ensure that Laserfiche is correctly deployed on our virtualized desktop environment.
• You support business partners with resolving Laserfiche issues both from a technical and functional perspective.
• You support and build Laserfiche workflows and business processes/forms.
• You support and maintain Laserfiche tools like Import Agent, Quick Fields and DCC.
• You understand and support integrations related to Laserfiche.
• You ensure compliance with departmental policies (i.e. release management, IT security standards, incident & problem management).
• You look for and act on areas to improve our existing Laserfiche systems.
You look for opportunities and build solutions for automating common deployment and management actions.

Who are we looking for

• Minimum of 2 years hands-on experience on Laserfiche on prem including involvement in upgrades.
• A solid, energetic, flexible and pragmatic teammate for the existing team who can cope with a rapidly changing circumstances in a dynamic environment.
• Over 5 years of experience in IT-application maintenance, Business Analysis and/or information analysis or a motivated ambition to become our new Application Manager
• A logical and structured analytical approach to problem solving
• Team player with a positive and energetic attitude/supportive and friendly towards your colleagues and your clients
• A disciplined approach to implementation, support and documentation
• Customer focused with a drive, motivation and enthusiasm towards getting the job done and deliver a high-quality service
• Ability to work under pressure and tight deadlines
• A hands-on approach and can-do mentality with ability to deliver to commitments
• Self-starting and self-motivated and professional with ability to take on responsibility
• Result driven and are always looking for improvement opportunities
• Willingness to learn and continue to develop technical knowledge and develop you colleagues
• Willingness to travel, if required
• Bachelor or Master degree in IT, computer science, engineering or related field
• Fluent in spoken and written English
• Good communication skills
• MS SQL intermediate skills is a prerequisite