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Cognizant
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Systems Engineer

Systems Engineer

Cognizant

2 - 6 years

0 Lacs

karnataka

Posted:7 hours ago| Platform: Shine logo

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Skills Required

incident management servicenow troubleshooting communication skills service desk operations windows operating systems teamoriented problemsolving itil foundation certification servicenow certified system administrator

Work Mode

On-site

Job Type

Full Time

Job Description

As a Systems Engineer at our company, you will be a key player in managing and resolving incidents to support service desk operations efficiently. With a hybrid work model and rotational shifts, you will have the opportunity to enhance your skills in a collaborative environment. - Manage and resolve incidents promptly to minimize disruption to business operations. - Support service desk operations by providing timely solutions to technical issues. - Utilize ServiceNow for streamlined workflow management and improved service delivery. - Collaborate with team members to identify and implement process enhancements. - Monitor system performance and proactively address potential issues. - Assist in developing and maintaining system documentation. - Provide technical support and guidance to users throughout the organization. - Participate in rotational shifts for 24/7 support coverage. - Engage in continuous learning to stay abreast of industry trends and technologies. - Contribute to the development of best practices for incident management and service desk operations. - Ensure compliance with company policies and procedures in all technical activities. - Collaborate with cross-functional teams to achieve organizational goals. - Support the company's mission by delivering high-quality technical solutions for enhanced productivity and efficiency. Qualifications: - Strong knowledge of incident management processes and tools. - Experience in service desk operations and customer support. - Proficiency in using ServiceNow for workflow management. - Familiarity with Windows operating systems and troubleshooting techniques. - Excellent communication skills and ability to work in a team-oriented environment. - Proactive problem-solving approach and commitment to continuous improvement. - Degree in Computer Science, Information Technology, or related field. Certifications Required: - ITIL Foundation Certification - ServiceNow Certified System Administrator,

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Teaneck New Jersey

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Systems Engineer