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Elfonze Technologies
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Systems Engineer - Analyst

Systems Engineer - Analyst

Elfonze Technologies

2 - 4 years

2 - 6 Lacs

Hyderabad Bengaluru

Posted:4 hours ago| Platform:

Apply

Skills Required

Ticketing Networking VPN Master data management Active directory Incident management Troubleshooting MS Office cisco Engineering Analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:-

- Strong communication skills, oral and written.

- Respond to requests for technical assistance by phone,email, chat.

- Enter and manage all incidents and problems in theincident management system and act as a liaison between users and technicalescalation teams.

- Knowledge on Service Now ticketing tool

- Energetically follow-up on open incidents and providestatus updates while carrying the ticket from its cradle to grave.

- Escalate problems (when required) to the appropriateteams.

- Maintain hygiene in ticket documentation, categoryselection and overall ticket quality.

- Identify and learn appropriate software and hardware usedand supported by the firm.

- Where applicable, encourage users to use self-helpresources and demo them on how to find answers on common issues or FAQs.

- 2-4 years of relevant experience in troubleshootingtechnical issues related to Desktops, laptops, mobile devices, Cisco Phones.

- In depth understanding of virtual computers hosted via ESXservers and experience in configuring and troubleshooting them.

- Understanding on Active Directory, Networking, Messagingand Hardware necessary.

- Advanced troubleshooting experience in Microsoft Officeapplications suite including Teams, O365.

- Experience in troubleshooting issues related to VPN, RSASecurID, Corporate applications on Mobile devices through any MDM service.

- Experience in troubleshooting issues related to CiscoPhones, IP Phones, Jabber, Zoom.

- Incident Management knowledge, experience with Turretswill be added advantage. - Extended working hours when business needs.

- Flexibility to work in rotational shifts and week offs.

- Ability to work under high pressure.

Required

- MDM

- MOBILE DEVICES

- NETWORKING

- ACTIVE DIRECTORY

- CISCO

Additional Skillsets

- RSA

- VENDOR MANAGEMENT

- VPN

- DOCUMENTATION

- ENGINEER

- INCIDENT MANAGEMENT

- LIAISON

- MASTER DATA MANAGEMENT

- MICROSOFT OFFICE

- STRONG COMMUNICATION SKILLS

- SYSTEMS ENGINEER

- TECHNICAL ASSISTA

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Systems Engineer - Analyst