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Job Description: Value Proposition You will be a key member of the technology team, working closely with Tax professionals to understand their needs and translate them into robust and scalable software solutions. Job Details Position Title: Systems Analyst II Career Level: P2 Job Category: Senior Associate Role Type: Hybrid Job Location: Bangalore About the Team: We are part of Corporate Functions catering to all applications used by Corporate Finance team. We closely work with Accounting and Recon, Financial Planning and Analysis, Regulatory Reporting, Procurement, Taxation, Risk and Treasury functions of Finance Business. Impact This position leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serves as a resource to wider business units or associates and may provide a leadership role for less experienced analysts. This role will interface with business, other application development teams within IT as well as various shared services organizations and infrastructure areas. Resource will be supporting continued build out of, corporate function applications at First Citizens Bank Key Deliverables (Duties and Responsibilities) Data Analysis - Sources, compiles, and interprets data. Performs data analysis at the most advanced level, effectively communicating and directing analysis output. May handle special projects or direct the analytics efforts of the work group. Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Determines and resolves complex factors that affect system processes. Ensures compliance through monitoring and analysis. Reporting - Enables strategic insight into business systems through reports to senior management. Evaluates systems based on data analysis, user input, and extensive testing. Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results. System Support - Provides expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Handles escalated and complex support issues. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output. Facilitate Application and System vendor relationships with the business and vendor support to ensure any issues are communicated and tracked through resolution. Provide the business with communications from the vendor including Training, upgrades and enhancements with the goal to continue growing and expanding the use and potential functionality. Skills and Qualification Bachelor s degree in Business Accounting and 5 & above years of experience in Systems Support, or Analytics. Knowledge or experience regarding financial applications including Tax. Ability to develop MS excel Macros and use MS Visual Basic for automation. Experience with OneSource Tax application a plus. Alteryx workflow experience is a plus. Experience with Jira is a plus. Strong analytical and critical thinking skills, with the ability to analyze business requirements to determine processing flow, user needs, and inter-dependencies of multiple information systems. Strong problem-solving skills with the ability to analyze and break down components to identify a root cause. Ability to work well independently, be fully accountable, and provide creative solutioning, as required. Experience with SDLC and agile methodology is expected. Excellent verbal and written communication skills; history of active engagement business partners and stakeholders. Minimum 5 years of experience worked as a business analyst, having knowledge in financial business area tax. Technical skills using SQL (SQL server). Experience working with data management projects having experience in data analysis, data governance, data quality and lineage. Experience working in agile and iterative environment, including running scrum project as a scrum master and/or product owner. Relationship & Collaboration You will work closely with members of the larger technology team, your reporting manager and other team members. Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
