Systems Analyst

Key Accountabilities

Functional Activities

• Manage and maintain various operational systems used in the IOCC function, ensuring their reliability, functionality, and performance.

• Collaborate with cross-functional teams to gather requirements and develop solutions to address operational challenges and improve processes.

• Provide technical support and assistance to users of operational systems, troubleshooting issues and implementing solutions as needed.

• Stay updated on industry trends and best practices in systems management and make recommendations for continuous improvement.

• Ensure compliance with regulatory requirements and industry standards related to operational systems.

• Participate in meetings, workshops, and training sessions to share knowledge and collaborate with colleagues.

• Perform other duties as assigned by TL Systems or departmental leadership.

Product Management

• Develop and communicate the product vision and strategy aligned with the companys goals.

• Conduct market research to identify customer needs, market trends, and competitive analysis.

• Define and prioritize the product roadmap, ensuring it meets business objectives and customer needs.

• Ensure timely delivery of product features and updates, adhering to the product development lifecycle.

• Act as the primary point of contact for all product-related matters.

• Gather and incorporate feedback from stakeholders into the product development process.

• Analyze product profitability and develop strategies to maximize revenue and reduce costs.

• Develop contingency plans to address potential challenges and disruptions.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.